Reputation and Rating tools
From [[http://cpsquare.org CPsquare]], the community of practice on communities of practice.
Reputation and rating systems allow members can rate contributions of others. It can enable community leaders or moderators to define "desired" behaviors that then become visible to the community. This allows the system to build reputation scores for members.
Uses in communities of practice
Not all communities enjoy this kind of information and the relationships this creates. Ratings of contributions and contributors can create inspiring forms of recognition, but they can also decrease the feeling of togetherness. To be used with care.
- Sources of information;
- How information shows up in profiles;
- What to do with information about people and objects.
- Together/apart, Synch/Asynch:
Rating posts and contributions
- Allow members to rate contributions posted by others. Rating can just be a number, a ranking, or a more extensive review.
- When scale, heterogeneity or other factors make conversational assessments of quality impractical. Ratings can be a disincentive to sharing, but can help identify high-quality contributions, especially in high volume sites.
- Contributors get rated, either directly or via their contributions
- Allows the system to do things like identify a "member of the month" (someone who has made a notable contribution).
Ratings of reviews
- Members can say whether someone's review was useful.
- People can build a reputation as good reviewers and gain influence this way'
- Members get some credit every time they contribute something
- When the value and nature of member contribution is well-understood and community development is just a matter of increasing the amount of participation. Not appropriate in small-scale communities.
Parameterization of reputation
- Moderators can make fine adjustments to the rating system.
- Allows moderators to influence the behavior of members by rewarding certain actions more than others. Appropriate in large communities only.
Following an individual
- Allows members to select other members and follow what they contribute or are interested in.
- Reflects the fact that most people use others as guides when deciding what to pay attention to. Does this go here? Or go elsewhere?