Telephony and teleconferencing tools - CPsquare

Telephony and teleconferencing tools

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... part of the technology for communities project,
started off by the authors of [Digital Habitats], Etienne Wenger, Nancy White, and John D. Smith.


Definition / description

One-to-one, one-to-many and many-to-many synchronous voice conversations on a telephone can involve a range of technologies today, including Plain old Telephe Systems (POTS) and voice over Internet protocol (VOIP). This tool includes individual one-to-one phone calls, bridge lines and conference call services as well as web based voice interaction tools.

Uses for Communities of Practice

Synchronous converstion and collaboration over the phone can be a mainstay of a community's "thinking together". Voice over IP (VOIP) reduces costs significantly and adds a number of additional features. The nuance in a human conversation can manage a lot of different levels of conversation that are difficult in text-based enviornments. The informality and immediacy of a telephone call can be very productive. Often combined with other synchronous tools.

Challenges include scalability, synchronization, persistence, producing a record for later use, locations where VOIP is blocked or where there are no conference calling options, and language.

Tool Polarities


Individual user issues

Group calls

Recording interactions and outcomes

Telephony in combination

Other resources

see also Member directory tools

Resources and Citations

Tool providers or instances

Personal tools
CPsquare platforms
This wiki