Question and Answer tools - CPsquare

Question and Answer tools

From [[http://cpsquare.org CPsquare]], the community of practice on communities of practice.

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... part of the technology for communities project,
started off by the authors of [Digital Habitats], Etienne Wenger, Nancy White, and John D. Smith.

Contents

Definition

This tool allows participants to ask questions and receive answers. Unlike a listserv, it manages the process quite explicitly by routing questions to "experts," and either routing answers back to the questioner or shared with the community.

Uses in communities of practice

For many communities, an e-mail list will do when a member has a question. But for large and complex communities, or when communities make their expertise accessible to outsiders, it becomes useful to have a system that can manage the process more efficiently. Examples: Askme, Google (it's is a subset of google called..???), ask jeeves.

Polarities

Key features

How the system recognizes questions

How experts are selected

What the system does with answers

Related material

Examples

Personal tools
Namespaces
Variants
Actions
Projects
CPsquare platforms
This wiki
Toolbox