Question and Answer tools - CPsquare

Question and Answer tools

From [[ CPsquare]], the community of practice on communities of practice.

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... part of the technology for communities project,
started off by the authors of [Digital Habitats], Etienne Wenger, Nancy White, and John D. Smith.



This tool allows participants to ask questions and receive answers. Unlike a listserv, it manages the process quite explicitly by routing questions to "experts," and either routing answers back to the questioner or shared with the community.

Uses in communities of practice

For many communities, an e-mail list will do when a member has a question. But for large and complex communities, or when communities make their expertise accessible to outsiders, it becomes useful to have a system that can manage the process more efficiently. Examples: Askme, Google (it's is a subset of google called..???), ask jeeves.


Key features

How the system recognizes questions

How experts are selected

What the system does with answers

Related material


Personal tools
CPsquare platforms
This wiki